Privacy and Cookie Policy

Privacy Statement

The Servicemembers Civil Relief Act Centralized Verification Service (SCRACVS)  web site currently located at servicememberscivilreliefact.com, and the subdomains thereof (the “Web Site”) is made available by SCRA, Inc. (the “Operator”) which is a private contractor, and not a government agency. This Privacy Policy (“Privacy Policy”) explains our privacy practices regarding the collection, use and disclosure of information collected through the use of the Web Site and through our various online services and applications provided by SCRACVS through the Web Site (the “Services”).

Because SCRACVS wants to demonstrate its commitment to our users’ privacy, we are disclosing:

• • 1. What personally identifiable information SCRACVS collects.
    2. How SCRACVS uses the information.
    3. With whom SCRACVS may share user information.
    4. What choices are available to users regarding collection, use and distribution of the information.
    5. What types of security procedures are in place to protect the loss, misuse or alteration of information under SCRACVS control.
    6. How users can correct any inaccuracies in the information.

By visiting the Web Site or using any Services, you are consenting to the practices and procedures described in this Privacy Policy and in the SCRACVS Terms of Service.

If users have questions or concerns regarding this statement, they should contact SCRACVS Customer Support by email or by  clicking here.

Information Collected

Personal Information

“Personal information” is information that allows us to identify you. The types of Personal Information that we may collect from you includes, your name, address, e-mail address, phone number, and account information, such as your username, password, credit card information and other payment information. We retain no credit card information.

We also may, from time to time, receive Personal Information about you from third party sources to improve the Web Site and our Services, and for the various purposes outlined herein. In order for SCRACVS to properly fulfill its obligations to users it is necessary for us to supplement the information we receive with information from 3rd party sources. SCRACVS or its credit card processing subcontractor verifies the billing address on all credit card transactions. The information obtained from these third-party sources is maintained in a manner consistent with SCRACVS’s Privacy Policy.

Device Identifiable Information

We may collect information that does not identify you personally, but is linked to your computer or device (“Device Identifiable Information”). We collect Device Identifiable Information from you in the normal course of operating our Website. When you visit our Website to browse, read or download information, we automatically collect information about your computer that your browser sends, such as your IP address, browser type and language, access times, pages visited, and referring website addresses. We may use Device Identifiable Information we collect to analyze trends, help administer the Web Site, track the movement of visitors, to learn about and determine how much time visitors spend on each page of the Web Site, how visitors navigate throughout the Web Site or the Service and to gather broad demographic information for aggregate use.

We may also collect Device Identifiable Information through “cookies” or “web beacons” as explained below.

We may also collect information about your mobile device such as the type and model, operating system (e.g. iOS or Android), carrier name, mobile browser (e.g. Chrome, Safari), applications using our Website, and identifiers assigned to your device, such as its iOS Identifier for Advertising (IDFA), Android Advertising ID (AAID), or unique device identifier (a number uniquely given to your device by your device manufacturer), sometimes referred to as a mobile carrier ID.

We may also collect your location information, such as your zip code or the approximate geographic area provided by your Internet service provider (ISP) or location positioning information provided by the location services and GPS features of your mobile device when location services have been enabled.

Profile

A profile is stored information that we keep on individual users that details their reporting preferences. We do not store information that we collect through cookies, log files and third parties to create a profile of our users.  Collected information supplied by you is tied to your personally identifiable information to provide offers and improve the content of the site for the user and the information it is designed to provide. We do not share personally identifiable elements of your profile with other third parties except to process payments.

Cookies

To help us serve you better, we may collect Device Identifiable Information from you through technologies such as “cookies” and “pixel tags” (which are also called clear GIFs, web beacons, or pixels) or by tracking internet protocol (IP) addresses. “Cookies” are small data files that are stored by your web browser when you interact with a website. When you visit a webpage, the cookie sends back Device Identifiable Information. “Pixel tags” are small graphic images (usually invisible) that can be embedded in content and ads on a webpage that track usage of our Website and effectiveness of communication. These pixel tags can then be used to recognize our cookies and to monitor certain user interactions with a website. Cookies operate in the background, and you can turn them off if you wish by adjusting your Web browser settings,  but doing so may impair your ability to use some of the features on the Web Site. We may use cookies to make the Web Site work better by, for example, remembering your preferences, keeping track of your login name, password and, if you purchase services or an affidavit, when you “check out”.

For more information, you may review the FTC’s guide to opting out of online tracking for computers and mobile devices. You can also see the “Choice” section below for ways to opt-out.

In some cases, we have arrangements with third-parties, such as authorized Service Providers, agents or representatives, to collect and store the foregoing information on our behalf, to provide services in connection with hosting or the operation of our Web Site, or to facilitate reporting of analytics (such as with Google Analytics).

Although the Device Identifiable Information that we share, including the Device Identifiable Information that is not linked to your mobile device, does not identify you personally there is a risk that third parties who receive such information from us may be able to re-identify you through other information they gather.

Except for IP Addresses, we may match Device Identifiable Information with Personal Information that we may have from or about you, which would allow us to identify you, we may use this information to provide you with offers that are available where you physically are located.

Social Media

When using the Services or when using certain third party social networking services (e.g., Facebook, Twitter, Google +) (each a “Social Network”), you may have the option to connect your Service information and activity with your Social Network information and activity. If you authorize such a connection, you permit us to share or publish information about your Service activity with that Social Network and its users, and to access certain of your Social Network information, as disclosed to you at the time you consent to the connection. Information we may share with a Social Network may include, but is not limited to: technical information about your Service activity, your Service comments or the videos you watch on Service. Information we may access about you, with your consent, from a Social Network may include, but is not limited to, your basic Social Network information, your location data, your list of contacts, friends or followers and certain information about your activities on the Social Network. If you permit a connection between a Social Network and a Service, we (and that Social Network) may be able to identify you and to associate information received pursuant to the connection with information we already have about you. For more information, please review the privacy disclosures and terms of your Social Network account, which govern how that account information is collected and shared with us.

Log Files

Like most Web sites, our servers use log files to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

How we may use or disclose your information

We will not use, disclose, or share your information except as described in this Privacy Policy.

The Personal Information and Device Identifiable Information we collect from you may be used by us and by third-party service providers, such as hosting providers, data management companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies and payment processors (collectively, “Service Providers”) for a variety of purposes, including to:

(i) contact you about the Web Site and/or Services you have requested;

(ii) provide you with Services or information you have requested, or products or services you have ordered or signed up for, such as newsletters;

(iii) confirm or fulfill an order you have made;

(iv) administer your participation in a promotion, survey or voting;

(v) in order to facilitate the operation or maintenance of our Web Site, our Services, our operations and internal record keeping; and

(vii) with your permission, send you promotional material or special offers from SCRACVS, our  email distribution partners, or other third parties. If you no longer wish to receive promotional e-mails from us, or have your information shared with third parties as previously described, you may change your mind and/or your preferences by following the directions in the “Choices” section of the Privacy Policy below.

Our Service Providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

Third-Party Marketers and Vendors. We have no relationships with third-party marketers and our outgoing email and newsletter distribution is handled by a vendor.  We use an outside credit card processing company to bill users for services. This provider does not retain, share, store or use personally identifiable information for any secondary purposes.  Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy.  SCRACVS’s Web sites may contain links to other sites. Please be aware that SCRACVS is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by SCRACVS’s Web site.  These entities or their servers may be located either inside or outside the United States.

Aggregated Demographic Information. We may use or share with third parties aggregated demographic information collected on or through the Web Site and Services for various purposes such as fan research and audience analysis. Aggregated demographic information does not include and is not linked to any Personal Information that can identify you or another individual person but we may use your to IP Addresses to verify users’ locations for various purposes, including blackout restrictions.

Other Disclosures: We may also share Personal Information and Device Identifiable Information under the following circumstances: (1) if required by law, such as by a court order, statute, regulation or rule, through legal process, or for law enforcement purposes; (2) in the event of a corporate transaction involving any of our businesses, such as the sale of that business or all or most of SCRACVS’s assets or equity to another company; (3) in the event of a bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of our creditors; (4) if we determine it necessary in connection with an investigation or in order to protect our legal rights; or (5) in response to requests from federal, state, local or foreign law and civil enforcement agencies, such as a search warrant, subpoena or court order.

California Privacy Rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the Personal Information we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like a copy of this notice, please send an e-mail to support@servicememberscivilreliefact.com or write to us at 2300 N Street, N.W., Suite 300-RLK, Washington, D.C. 20037. Not all information sharing is covered by the “Shine The Light” requirements and only information on covered sharing will be included in our response. Under California law, businesses are only required to respond to a request once during any calendar year.

California Consumer Privacy Act:

In compliance with the “CCPA” you may have the right to request the following information depending on your location and circumstances:

1. Any categories of personal information collected in the past 12 months

2. The source of that personal information collected

3. The identity of third parties to which that information was given

4. The purpose for collecting that personal information

5. Specific information that we collect on an individual

In addition to this information above, you have the right to request we delete record of your personal information, to ask that we correct any inaccurate information, the right to opt out of third party sharing of your information, the right to be free from discriminatory actions on account of your choices relating to your privacy rights. Any additional rights granted by the California Consumer Privacy Act and similar privacy laws for other states will be honored by the Servicemembers Civil Relief Act Centralized Verification Service.

The above requests can be issued by reaching out to us at info@servicememberscivilreliefact.com or by calling us at 202-462-0600. Verification of your identity to request the above actions is necessary, and we hold the right to deny any requests which do not satisfy our verification guidelines, that would affect our ability to conduct our business function, or that directly go against other legal obligations held. These rights do not apply to all users. If you are curious as to whether or not you are entitled to these rights, please research your local and state privacy laws.

Chat rooms, forums and message boards

The Web Site may make chat rooms, forums, blogs, message boards and other community features and activities available to you and other users. If you post Personal Information online, it will be publicly available and you may receive unsolicited messages from other parties. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose Personal Information in these areas. We reserve the right (but assume no obligation) to review and/or monitor any such community areas on the Web Site.

Short message service

We may make available a service through which you can receive messages on your wireless device via short message service (“SMS Service”). You understand that your wireless carrier’s standard rates apply to these messages.

If you subscribe to one of our SMS Services, you may be required to register and provide Personal Information. We may also collect the date, time and content of your messages in the course of your use of the SMS Service. We will use the information we obtain in connection with our SMS Service for the purpose of sending the SMS messages. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information to facilitate the transaction in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies. We may also contact your carrier, which may access the content of your wireless account, for the purpose of identifying and resolving technical problems and/or service-related complaints. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. You may change your mind and unsubscribe to SMS Services at any time by following the instructions in the “Choice” section above.

Choices

You have various choices with respect to certain of our uses of the Personal Information we collect from you on or through the Web Site or Services. If you have not consented to us using your Personal Information as described in this Privacy Policy, we will only use it to complete the transaction or provide the service or product you have requested.  You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required for you to conduct military inquiries, access verification requests you have made, order supplemental affidavits, or initiate other transactions on our website.

If you have agreed to receive communications or solicitations from us, but you later change your mind, you can revise your preferences on the “My Account” section of the Web Site or email us at support@servicememberscivilreliefact.com. You also may opt out of receiving all future promotional e-mails from us by clicking on an opt-out or “unsubscribe” link within the promotional e-mail you receive. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.  It may take up to 10 days for us to process an opt-out request.

We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that, changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.

If and when we implement an SMS system, you may also opt out of our SMS messages by texting “STOP” or another applicable keyword to the short code applicable to the particular SMS Service (as further described below).

Security practices

We use reasonable security efforts to protect the data in our possession. However, no method of transmission or storage of data is 100% secure and we will not be responsible for any damage that results from a security breach of data or the unauthorized access to or use of information, whether Personal Information or Device Identifiable Information. To the extent we provide your Personal Information to any third parties, we will request that they use reasonable security measures to protect your information.

Accessing, reviewing, updating or correcting your personal information

If you want to access, review, update or correct inaccuracies in your Personal Information, you can revise your preferences on the Web Site or email us support@servicememberscivilreliefact.com or write to us at 2300 N Street, NW, Suite 300-RLK, Washington, D.C. 20037. Upon receiving your communication, we will take appropriate steps to update or correct such information in our possession, or to remove you from our catalog and mailing list. Your preferences include, for example, your profile information, as well as any shipping, payment and account information (if applicable), as well as whether you want to receive communications from us. You can access your preferences by logging-in to your account. If you want to close your account with us and have us delete the Personal Information in it (except for information that we keep for record-keeping purposes), you should contact us at support@servicememberscivilreliefact.com or write to us at 2300 N Street, NW, Suite 300-RLK, Washington, D.C. 20037.We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Links to other websites and services

The Web Site may contain links to other websites and online services. When you link to such other sites and services (including by means of clicking on hyperlinks, logos, widgets, banners or advertisements), you become subject to their terms of use and privacy policies posted thereon and/or applicable thereto. Please note that we are not responsible for the privacy practices of third-party websites. We encourage you to be aware of this when you click on a link and leave the Web Site, and to read the privacy policies of every website that collects Personal Information from you.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Additional information

Our Sites are operated and maintained within the U.S. We make no assurances or representations of any kind that the Sites are suitable for use outside the U.S. or in the country in which you reside. The information we collect is kept on servers in the U.S. and may be transferred to servers in other countries, subject to the terms of this Privacy Policy. We retain the Personal Information that we collect for so long as we continue to have a business purpose for it.

By accessing the Web Site, using a Service, establishing an account or making a purchase, you consent to the processing of your Personal Information as provided in this Privacy Policy. You may withdraw that consent by contacting us at support@servicememberscivilreliefact.com. You are required to provide certain Personal Information in order to use a Service, to make a purchase or to take advantage of certain features available through the Web Site. Your failure to provide such information may preclude you from using the Services or Web Site or may subject your account to termination, prevent you from making a purchase or prohibit you from using certain features.

If you wish to object to or raise a complaint on how we have handled your Personal Information, you may contact us at support@servicememberscivilreliefact.com. You may also be able to have your Personal Information transferred by contacting us at support@servicememberscivilreliefact.com.

If you are not satisfied with our response or believe our processing of your Personal Information is not in accordance with law, you may register a complaint with a governmental authority. SCRACVS controls the Personal Information collected via the Web Site and Services.

Changes to this Privacy Policy

You should review this Privacy Policy periodically as we may modify it from time to time, and such changes will be effective upon our posting them to the Web Site. Where consistent with applicable law, your continued use of the Web Site and/or the Services after we have changed the Privacy Policy signifies your acceptance of the revised terms. Under certain circumstances (e.g., with respect to certain material changes to this Privacy Policy), we may also elect to notify you through additional means, such as posting a notice on the front page of the Web Site or by means of an e-mail that gives you the opportunity to indicate whether you consent to the proposed change.

Special rules for children

General Rules. Our Terms of Service include a certification that the user is an adult. We do not knowingly collect Personal Information from children under 18. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will endeavor to delete that information.

Contact Us

If you have questions or concerns about this Privacy Policy or if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you can contact us at:

SCRA, Inc. t/a Servicemembers Civil Relief Act Centralized Verification Service

2300 N Street, N.W., Suite 300-RLK

Washington, D.C. 20037

Phone: (202) 462-0600

Email: support@servicememberscivilreliefact.com

Last Updated: January 12, 2023